Rules and reservations
Dear guests, we are pleased to give you a warm welcome and wish you a pleasant stay at our farm. Below we list the information that will allow you to make the best use of the services we offer and respond to any questions or needs during your stay in our facility.
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Upon arrival, each guest is asked to provide a valid identity document to complete all administrative and bureaucratic formalities.
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CHECK IN
The arrival time is expected from 3 pm to 6 pm and no later than 6 pm, in case of late check-in an extra cost of 30% will be applied.
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CHECK-OUT
The rooms must be vacated by 9 am on the day of departure. In case of late check out, an extra cost of 15% will be applied if the room is left by 12 o'clock, in case of departure after 12 o'clock the cost of one night will be charged.
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DATA PROCESSING
Personal data and any other element learned from our Company in the course of the performance of the assignment, will be subject to confidentiality and will be processed in compliance with confidentiality and the rights of the person through the systematic application by us of special protection and guarantee measures arranged for both the paper and electronic processing of the data and measured by the specificity of the data itself (simple personal data or sensitive or judicial data). Pursuant to and for the purposes of Legislative Decree 196/03, the Customer is informed that his personal data will be processed only for the purposes determined by the contractual relationship for these purposes (including accounting and administrative purposes).
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ROOM RESET
The reorganisation of the room and the bathroom cleaning are carried out weekly, on specific request they can be done daily (there is a supplement of € 10.00 for each cleaning), the change of towels and bed linen are carried out on a weekly basis. On request also available change of sheets and towels during the stay with a supplement of € 10.00/per person.
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Breakfast
Breakfast is included in the overnight rate and will be served directly in the apartment.
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Internet
It is possible to connect to the internet for free and the password is to be asked by the owners.
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Swimming pool
The schedule is from 10 am to 6 pm.
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The pool is not for the exclusive use of the apartment but is also open to external guests. The use of the swimming pool is included in the overnight rate and includes for exclusive use the use of the terrace adjacent to the apartment equipped with sunbeds/deckchairs, table and chairs, shaded area. The sunbeds by the pool are chargeable. Children must be constantly followed and accompanied by an adult. The bather assistance service is absent. Adjacent to the pool are exposed the rules and regulations to be respected for safety. The consumption of food and drinks not purchased within the farm is not allowed in common areas.
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THEFT AND LOSS
The management is not responsible for theft or loss of objects left unattended inside the structure.
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Parking
The parking lot is not guarded, but it is located inside the property which is accessed by an automatic gate, there are no particular risks, however we still advise you to lock the cars, avoiding inserting noisy burglar alarms so as not to disturb the quiet.
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Closure
The farm is equipped with an automatic gate, so there are no time limits, all guests are independent.
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We ask for your cooperation in ensuring that the gate is completely closed and given the possible presence of farm animals in the wild, there is an OBLIGATION TO MARCH AT A HUMAN PACE.
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SOME OBLIGATIONS...
We invite you to adopt a behaviour that respects the peace and relaxation of other guests. In particular, please don't scream. It is MANDATORY to respect the nature and tranquillity of the guests especially during the rest hours of day and night. It is forbidden to bring people outside the agriturismo into the rooms or in common areas, unless agreed. Smoking is prohibited in the rooms.
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The consumption of food and beverages not purchased inside the farm in the common areas and by the pool is not allowed.
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IT'S GOOD TO KNOW THAT...
Pets are not allowed.
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During the spring and summer season there are many works to be done. We will try to give you the least possible inconvenience and we invite you to pay attention (especially for children) to the possible presence of mechanical means. If you are interested, it is also possible to learn more about the cultivation methods, the characteristics of plants.
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The management reserves the right to claim compensation for loss of remote control and keys, any damage to animals, plants, objects, furnishings and equipment.
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THE TERMS AND CONDITIONS ARE FULLY AVAILABLE UPON REQUEST AT OUR FACILITY OR BY EMAIL.
FOR RESERVATIONS AND INFORMATION
• by phone: +39 3887869943 Mayra;
• by e-mail to: aziendagricola.ippocastano@gmail.com
At the time of booking by e-mail provide the type of room, the number of people (specify the number of adults and the number and age of children), the date of arrival and the date of departure;
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CONDITIONS FOR MAKING THE RESERVATION
A deposit is required at the time of booking:
- Amounts to 50% of the total amount;
- The arrival and departure dates must be defined at the time of booking.
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CANCELLATION TERMS
- If the guest cancels his reservation up to 30 days before check-in he will receive a refund of the entire deposit, otherwise the deposit will be retained;
- In case of early departure, the guest is required to pay the full amount of the booked stay;
- In case of no-show on the date agreed by email during the booking process, the entire deposit will be withheld.
The bank details for payments and the reason will be indicated by email during the booking process.
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The reservation is considered confirmed only after our confirmation and acceptance email.
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Balance
The day before departure you will have to pay the balance of the stay by cash, ATM, credit cards, satispay.
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WE DO NOT ACCEPT PAYMENTS BY CHEQUE AND AMERICAN EXPRESS.